Rent Billing Help Center

Landlord or tenant responsible for smoke detector — the chirping started in the dark, the kind that doesn’t sound “urgent” until it steals your sleep one beep at a time. I tried the usual fixes: waiting, tapping the unit, even convincing myself it would stop on its own. It didn’t. By the time the sun … Read more

Landlord or tenant pays for carpet replacement — I didn’t even search it until the deposit statement landed in my inbox. One page, a few line items, and then the punch: “Carpet replacement: $1,740.” No photos attached. No age listed. No explanation why cleaning wasn’t enough. Just a number that felt like it was written … Read more

Landlord or tenant responsible for water damage — the question hits the moment you see it: the dark stain spreading under the baseboard, the warped plank near the bathroom door, the ceiling bubble that wasn’t there last night. You’re not thinking about “maintenance.” You’re thinking about the bill that’s coming. I remember standing there with … Read more

Landlord or tenant pays for plumbing repairs — I didn’t Google it out of curiosity. I Googled it because water was spreading across the floor faster than I could grab towels. It started as a quiet glug in the sink, then the cabinet base felt damp, then the smell hit: that wet, metallic “something is … Read more

Landlord or tenant responsible for pest control — the question didn’t feel like “tenant law” until the exact second I saw something move across the kitchen floor. Not a shadow. Not a crumb. A quick, deliberate line of motion along the baseboard like it had its own map. I stood there with the light on, … Read more

Landlord or tenant pays for broken appliances was not a phrase I expected to type into Google, but I did it with my phone in one hand and a leaking dishwasher in the other. The cycle had ended, the floor was wet, and the landlord’s text back was short: “Depends on what caused it.” I … Read more

Landlord or tenant responsible for mold — I typed that into my phone with one thumb while standing in the hallway, staring at a shadowy corner where the wall met the ceiling. The stain wasn’t dramatic. That’s what made it worse. It looked like something you could ignore for a week. Then it smelled faintly … Read more

Landlord or tenant who pays for clogged drain is not a question you plan to Google. It usually happens in a normal moment—washing dishes, taking a quick shower, getting ready for work—until the water stops moving. The sink fills, then holds. The tub turns into a shallow pool. You wait for that slow swirl that … Read more

Repairs ignored by landlord — it hit me the moment I stepped into the bathroom and felt the floor flex in a way it never used to. Not a dramatic collapse, just a subtle warning that something underneath was getting worse. I’d already sent messages. I’d already attached photos. The replies were always “We’ll schedule … Read more

Landlord entered without notice what to do was the first thing I typed, sitting in my car with the engine off, staring at my front door like it had betrayed me. The door was locked. Nothing looked “broken.” But the apartment didn’t feel the same—like someone had walked through my space and left without leaving … Read more